Shipping policy
PRIME 151 COLLECTIBLES
SHIPPING AND DELIVERY POLICY
Effective Date: August 11, 2026 Version: 3.0
Your Treasures, Our Mission.
This Policy is incorporated into and governed by our Terms of Service. Capitalized terms have the meanings given there.
REVISION HISTORY
- August 11, 2026 (v3.0): Added explicit risk of loss and title transfer (FOB Origin). Added Hicksville local pickup with 24 hour readiness. Reinstated pre-order and combined shipping terms. Made insurance language carrier and vendor neutral. Added address accuracy, delivery scan, and freight forwarder provisions. Added platform managed and cross border marketplace fulfillment terms. Updated retail location and marketplace channel information.
- November 23, 2025 (v2.0): Legal rebuild; memorabilia and consignment shipping rules, enhanced insurance requirements.
- June 1, 2025 (v1.1): Revised timelines and carrier insurance.
- April 1, 2025 (v1.0): Initial publication.
SECTION 1 — ORDER PROCESSING
1.1 Orders are processed within 1 to 3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
1.2 Orders containing Prestige Collectibles, memorabilia, Consignment Items, oversized or fragile items, or graded and encapsulated items may require additional handling time for enhanced packaging, carrier coordination, and insurance.
1.3 High volume periods, including holidays, major product releases, convention weekends, and live sale events, may extend processing times. We post notice on the site when that happens.
1.4 Orders are processed in the order received. Placing an order does not reserve product until the order is accepted under Section 9 of the Terms of Service.
SECTION 2 — SHIPPING METHODS, ORIGIN AND ESTIMATED DELIVERY
2.1 Origin. All shipments originate from our fulfillment facility on Long Island, New York.
2.2 Rates. Shipping is calculated at checkout based on total weight, dimensions, destination, declared value, and required insurance and signature service.
2.3 Domestic carriers and estimates. We ship within the United States via:
| Service | Estimated transit |
|---|---|
| USPS Ground Advantage | 2 to 5 business days |
| USPS Priority Mail | 1 to 3 business days |
| UPS Ground Saver | 3 to 6 business days |
| UPS Ground / FedEx Ground | 1 to 5 business days |
| UPS or FedEx expedited air | Per service selected |
Oversized, high value, and fully insured shipments, including Prestige Collectibles and memorabilia, ship via UPS or FedEx Ground or better at our selection.
2.4 Estimates only. All delivery times are estimates, not guarantees. Carrier performance is outside our control. Transit estimates begin on the day the carrier accepts the package, not the day you order.
2.5 We reserve the right to select or substitute the carrier and service level, provided the service is equivalent or better than the one purchased.
2.6 Multi item orders may ship in multiple packages at no additional cost to you.
SECTION 3 — SHIPPING INSURANCE AND SIGNATURE CONFIRMATION
3.1 Every outbound shipment is insured. Coverage is provided through the carrier's declared value program or a third party shipping insurer at our selection. We do not pass insurance cost to you as a separate line item; it is accounted for in our pricing and shipping rates.
3.2 Coverage tiers.
| Declared order value | Coverage | Signature |
|---|---|---|
| Under $75 | Carrier default coverage | Not required |
| $75 to $199.99 | Full declared value | At our discretion |
| $200 and above | Full declared value | Typically required |
| Prestige Collectibles and memorabilia, any value | Full declared value | Always required |
3.3 Signature confirmation. Where signature is required, someone must be present to sign. We cannot waive signature after a label is created, and we cannot authorize a carrier to leave a signature required package. If you will not be available, arrange a carrier hold or an alternate address before the order ships.
3.4 Insurance and carrier claims require the documentation set out in Section 4 of the Return, Refund, Cancellation and Dispute Policy. Failure to retain the item, the box, and all packaging until a claim is resolved will result in denial by the carrier or insurer.
SECTION 4 — RISK OF LOSS AND TITLE
4.1 Shipping terms are FOB Origin. Title and risk of loss pass to you at the moment we tender the shipment to the carrier at our facility.
4.2 From that moment, the shipment travels at your risk, and a loss or damage claim is a claim against the carrier or the shipping insurer.
4.3 What this means in practice: we do not disappear when something goes wrong. We buy the insurance, we file the claim, we supply the documentation, and we work the process with you. Section 4.1 defines legal responsibility. It does not describe how we treat customers.
4.4 For local pickup orders, title and risk of loss pass when the order is handed to you or your authorized designee.
4.5 For in person sales at our retail location, at a pop up, or at a convention, title and risk of loss pass at the point of sale.
4.6 Nothing in this Section limits our responsibility where loss or damage results from our own negligent packing or handling before tender to the carrier.
SECTION 5 — TRACKING AND SHIPMENT CONFIRMATION
5.1 A shipping confirmation email containing a tracking number and carrier link is sent when the order ships.
5.2 Tracking may take 24 to 48 hours to display activity after label creation, and label creation is not the same as carrier pickup.
5.3 If tracking has not updated after 5 business days, contact support@prime151.com and we will open a carrier trace.
5.4 Delivery scans. A carrier delivery scan is treated as proof of delivery. If a package is scanned delivered and not received, see Section 12.3 of the Return, Refund, Cancellation and Dispute Policy and notify us within 7 calendar days.
SECTION 6 — ADDRESS ACCURACY AND RESTRICTIONS
6.1 Your responsibility. You are responsible for entering a complete, accurate, deliverable address, including apartment, suite, and unit numbers. We ship to the address you provide.
6.2 Address changes. We will attempt an address change only before a label is created. Once a label exists, we cannot change it, and carrier intercept services are not always available or successful.
6.3 No P.O. Boxes. To maintain insurance eligibility and prevent fraud, we do not ship to P.O. Boxes. An order placed with a P.O. Box will be held for correction, or cancelled and refunded less the processing fee in Section 7.3 of the Return, Refund, Cancellation and Dispute Policy.
6.4 Verification. We may request address verification, an alternate address, or additional identity confirmation where a shipment cannot be insured or verified, and may cancel an order that fails verification.
6.5 Freight forwarders and reshippers. We do not recommend shipping to a freight forwarder or reshipper. Where you do, risk of loss passes at the forwarder's receiving address, insurance coverage ends there, and the order becomes final sale and non returnable. We are not responsible for anything that happens after the forwarder receives the package.
6.6 Undeliverable packages. A package returned to us as undeliverable, refused, or unclaimed is handled under Section 12.4 of the Return, Refund, Cancellation and Dispute Policy.
SECTION 7 — MILITARY ADDRESSES
We ship to verified APO, FPO, and DPO addresses via USPS. Transit time varies with military routing and base processing and is outside our control and outside carrier estimates. Some carriers, insurance products, and oversized or hazardous items are unavailable to military addresses. Signature confirmation is generally unavailable to APO, FPO, and DPO destinations.
SECTION 8 — INTERNATIONAL SHIPPING
8.1 International shipping is offered on a limited basis. It is available where a listing on prime151.com states it is available, and through marketplaces we sell on that serve buyers outside the United States or that operate their own international forwarding programs.
8.2 The recipient is the importer of record and is solely responsible for all duties, taxes, customs charges, brokerage fees, and compliance with local import law. These charges are not included in the price you pay us and are not refundable by us.
8.3 Customs inspection, delay, seizure, and refusal are outside our control.
8.4 Certain products cannot be exported due to licensing, size, hazardous materials classification, or destination restriction. See Section 38 of the Terms of Service.
8.5 A refused or abandoned international shipment is refunded less all outbound shipping, return shipping, duties, and fees actually incurred.
SECTION 9 — CARRIER DELAYS AND LIABILITY LIMITS
Prime 151 Collectibles is not liable for:
- Carrier delays from weather, holidays, labor shortages, mechanical failure, or transit conditions
- Misrouted, delayed, damaged, or returned packages once tendered to the carrier
- Incorrect or incomplete addresses supplied by you
- Customer refusal of delivery
- Theft or loss after a confirmed delivery scan
- Loss or damage occurring at or after a freight forwarder
- Consequential or incidental damages, including missed events, gift deadlines, grading submission deadlines, or resale opportunities
We will assist with every carrier investigation. The carrier's or insurer's determination is final. See Sections 31 and 32 of the Terms of Service.
SECTION 10 — PRESTIGE COLLECTIBLES AND MEMORABILIA
10.1 Statues, sixth scale figures, dioramas, framed pieces, signed and unsigned memorabilia, one of a kind items, and other high value collectibles receive enhanced protection:
- Reinforced packaging or double boxing
- Full declared value insurance
- Mandatory signature confirmation
- Photographic packing verification
10.2 These items may require additional handling time and additional shipping charges, disclosed before purchase where known.
10.3 These items may ship separately from the rest of your order.
10.4 Manufacturer shipping cartons. For statues and Prestige Collectibles, the manufacturer's outer carton is a shipping container, not part of the collectible, unless a listing states otherwise. Shelf wear, scuffs, and handling marks on the outer carton are normal and are not a basis for a claim.
SECTION 11 — CONSIGNMENT ITEM SHIPPING
11.1 Consignment Items may ship from our facility or directly from the consignor's registered location.
11.2 Consignment Items follow the same insurance and packaging standards as our own inventory.
11.3 Consignment Items are final sale except for verified shipping damage documented under Section 4 of the Return, Refund, Cancellation and Dispute Policy.
11.4 Any attempt to return a swapped, altered, or incorrect Consignment Item is fraud under Section 20 of the Terms of Service.
SECTION 12 — PRE-ORDERS AND COMBINED SHIPPING
12.1 Pre-orders are available. Release dates are supplied by manufacturers and distributors and are estimates subject to change. See Section 12 of the Terms of Service.
12.2 Combined shipping. An order containing a pre-order item ships only when every item in that order is available, unless you request and pay for a split shipment.
12.3 Split shipments. Split shipping may be requested before fulfillment begins and is charged at the additional shipping cost incurred.
12.4 We recommend placing pre-orders separately from in stock items if you want the in stock items now.
12.5 Pre-order cancellation terms are in Section 7.4 of the Return, Refund, Cancellation and Dispute Policy.
12.6 Address changes on long lead pre-orders. If you move between placing a pre-order and its release, update your address in your account and email support@prime151.com before the release date. We ship to the address on the order at the time of fulfillment.
SECTION 13 — LOCAL PICKUP
13.1 Local pickup is offered at checkout where available, at:
Prime 151 Collectibles 358 Broadway Mall, Suite 460, Booth 11 Hicksville, NY 11801
13.2 Pickup hours follow Broadway Mall hours: Monday through Saturday, 11:00 AM to 8:00 PM; Sunday, 11:00 AM to 6:00 PM (Eastern). Hours may vary on holidays and are subject to the mall's schedule.
13.3 Readiness. Pickup orders are typically ready within 24 hours. We will email you when your order is ready. Please do not travel to the location before you receive that notice.
13.4 Identification. Government issued photo identification matching the order name is required. To authorize someone else, email support@prime151.com in advance with that person's full name.
13.5 Uncollected orders. Orders not collected within 30 calendar days of the ready notice may be returned to inventory and refunded, less any applicable restocking fee.
13.6 Local pickup is free of shipping charges. Applicable sales tax is calculated at the pickup location's rate.
SECTION 14 — OUR RETAIL LOCATION IS NOT A SHIPPING ADDRESS
Our Hicksville retail location:
- IS a retail store open to the public during the hours in Section 13.2
- IS a local pickup point for online orders placed with pickup selected
- IS a venue for events, tournaments, and community play
- IS NOT a mailing or legal notice address
- IS NOT a returns or drop off location
- DOES NOT accept carrier deliveries on your behalf
Unauthorized deliveries and drop offs are refused. The only address for mail, returns, and legal notice is in Section 16.
SECTION 15 — MARKETPLACE AND LIVE SALE SHIPPING
Orders placed on eBay, TCGplayer, CardTrader, Mana Pool, TikTok Shop, Temu, or another marketplace, or claimed during a live broadcast, ship under that platform's handling time, packaging, and shipping requirements where those are stricter than this Policy. Platform buyer protection programs control for those transactions to the extent the platform requires. Everything else in this Policy applies.
15.1 Platform managed and hub fulfillment. Some marketplaces offer programs in which we ship inventory to a platform operated hub, or the platform arranges international forwarding, and the platform then fulfills the buyer's order. Where we participate in such a program, the platform's shipping, insurance, tracking, customs, and claim terms govern that leg of the journey, and our responsibility ends when we tender the goods to the platform or its designated carrier.
15.2 Cross border marketplace orders. Some marketplaces we sell on serve buyers outside the United States. Where an order reaches us through such a platform, Section 8 of this Policy applies, and the platform's own international terms apply in addition.
SECTION 16 — CONTACT
Shipping questions: support@prime151.com Subject line: "Shipping Inquiry - Order #XXXX" Typical response time: 1 to 2 business days
Mailing and returns address (the only address for mail and returns): Prime 151 Collectibles 192 Merritts Rd, Ste B, PMB 311 Farmingdale, NY 11735
For damage claims and cancellations, see the Return, Refund, Cancellation and Dispute Policy.
Carefully inspected. Securely packaged. Shipped with collector level protection.