Shipping policy

 

PRIME 151 COLLECTIBLES

SHIPPING POLICY

Effective Date: November 23, 2025
Version: 2.0

REVISION HISTORY

  • November 23, 2025 – Major legal rebuild; added memorabilia shipping rules, consignment shipping rules, Babylon LGS retail operations clarification, BNPL-related timing, enhanced insurance requirements, and full alignment with TOS & Return Policy.
  • June 1, 2025 – Revised shipping timelines and updated carrier insurance policies.
  • April 1, 2025 – Initial publication.

SECTION 1 — ORDER PROCESSING

Orders are processed within 1–3 business days (excluding weekends and holidays).Once shipped, you will receive an email with:
  • a tracking number
  • a carrier link to monitor your package
Orders containing:
  • Prestige Collectibles
  • Memorabilia (signed or unsigned)
  • Consignment items
  • Oversized / fragile items
may require additional handling time due to enhanced packaging, carrier coordination, and insurance requirements.High-volume periods (holidays, product drops, and convention weekends) may extend processing times.

SECTION 2 — SHIPPING METHODS & ESTIMATED DELIVERY

Shipping costs are calculated at checkout based on:
  • total weight
  • dimensions
  • destination
  • required insurance
All shipments originate from Nassau County, NY.We currently ship exclusively within the United States via:
  • USPS Ground Advantage — 2–5 business days (estimated)
  • UPS® Ground Saver — 3–6 business days (estimated)
  • UPS® Ground / FedEx Ground — for oversized, high-value, or fully insured shipments (including Prestige Collectibles & Memorabilia)
Delivery times are estimates only.
Carrier delays are outside our control.

SECTION 3 — SHIPPING INSURANCE & SIGNATURE CONFIRMATION

To ensure safe delivery:
  • Orders under $75 — Covered by default carrier insurance (up to $100)
  • Orders $75–$199.99 — Fully insured via Shipsurance
  • Orders $200+ — Fully insured and may require signature
  • Prestige Collectibles & Memorabilia — Always ship fully insured with mandatory signature confirmation
All claim submissions must follow the documentation requirements in the Return & Refund Policy.Failure to retain packaging may result in a denied claim by the carrier or insurance provider.

SECTION 4 — SHIPMENT CONFIRMATION & TRACKING

A shipping confirmation email is sent once an order has shipped.

Tracking may take 24–48 hours to update after carrier pickup.

 

SECTION 5 — ADDRESS RESTRICTIONS (NO P.O. BOXES)

To maintain insurance eligibility and prevent fraud:
  • We do not ship to P.O. Boxes
  • Orders placed with a P.O. Box will be canceled and refunded minus a non-refundable processing fee
  • All orders must ship to a verifiable U.S. physical address
Prime 151 reserves the right to request:
  • address verification, or
  • an alternate address
if a shipment cannot be insured or verified.

SECTION 6 — MILITARY SHIPPING SUPPORT

We ship to verified:
  • APO
  • FPO
  • DPO
via USPS Ground Advantage. 

Delivery times vary based on military routing and base processing.

SECTION 7 — CARRIER DELAYS & LIABILITY LIMITATIONS

 

Prime 151 Collectibles is not liable for:
  • carrier delays (weather, holidays, labor shortages, transit conditions)
  • misrouted, delayed, or returned packages
  • incorrect or incomplete shipping addresses
  • customer refusal of delivery
  • theft or loss after confirmed delivery scans
  • consequential or incidental damages, including missed events or gift deadlines
We will assist with carrier investigations when applicable, but the carrier or insurer’s decision is final.

 

SECTION 8 — SPECIAL SHIPPING FOR PRESTIGE COLLECTIBLES & MEMORABILIA

Products classified as:
  • statues
  • sixth-scale figures
  • dioramas
  • signed memorabilia
  • framed pieces
  • autographed items
  • one-of-a-kind or high-value collectibles
receive enhanced protection, including:
  • reinforced packaging or double-boxing
  • full-value insurance
  • mandatory signature
  • potential additional handling or shipping fees
Prestige items may ship separately from other products in your order.

SECTION 9 — CONSIGNMENT ITEM SHIPPING

Certain items sold by Prime 151 may be on consignment, meaning they may ship:
  1. from Prime 151’s fulfillment center, or
  2. directly from the consignor, depending on where the item is stored.
Consignment items:
  • follow the same insurance rules as Prime 151 inventory
  • are final sale, except for verified shipping damage
  • require the same documentation as all damage claims
Any attempt to return a swapped, altered, or incorrect consignment item will be treated as fraud under TOS Section 21.

SECTION 10 — PRE-ORDERS & COMBINED SHIPPING

Prime 151 does not currently offer pre-orders.If pre-orders are reinstated:
  • Orders containing a pre-order item will ship only once all items are available
  • Split shipping may be requested for an additional charge
  • Pre-order cancellations follow the cancellation fees in the Return & Refund Policy

SECTION 11 — LOCAL PICKUP & BABYLON RETAIL LGS

Prime 151 does not offer local pickup for online orders.
All online orders must be shipped.


Babylon Retail LGS (Sun–Wed)
37 John St, Babylon, NY 11702

This location:
  • IS a retail store (Sun–Wed)
  • IS NOT a pickup location for online orders
  • DOES NOT accept online returns, drop-offs, or deliveries
  • IS NOT a mailing or legal notice address
  • DOES hold events, tournaments, game nights, and in-store retail sales
  • DOES NOT replace or bypass online shipping processes
Unauthorized drop-offs will be refused per the TOS.

SECTION 12 — CONTACT & SUPPORT

For all shipping-related questions:

Email: support@prime151.com
Subject Line: Shipping Inquiry – Order #XXXX

Typical response time: 24–48 business hours

For damage claims or cancellation requests, review the Return & Refund Policy.