Refund policy

PRIME 151 COLLECTIBLES

RETURN, REFUND, CANCELLATION & CHARGEBACK POLICY

Effective Date: November 23, 2025
Version: 2.0

REVISION HISTORY

  • Nov 23, 2025 – Major legal rebuild; added BNPL rules (Klarna/Afterpay), consignment protections, memorabilia rules, Babylon LGS retail rules, expanded chain-of-custody requirements, fraud safeguards, and TOS alignment.
  • Jun 1, 2025 – General updates.
  • Apr 1, 2025 – Initial publication.

SECTION 1 – ALL SALES ARE FINAL (EXCEPT FOR VERIFIED SHIPPING OR MANUFACTURER DEFECTS)

All online, marketplace, pop-up event, and in-store sales at Prime 151 Collectibles are final, except in cases of verified shipping damage or manufacturer defect as defined in Section 2.

This applies to all products, including:

  • Sealed TCG products (Booster Boxes, ETBs, Blisters, Tins, Bundles)
  • Raw Singles (TCG & Sports)
  • Graded Cards (PSA, CGC, BGS, SGC, etc.)
  • Comic Books & Graphic Novels
  • Toys, Statues & Prestige Collectibles
  • Licensed Figures & Limited Editions
  • Event Exclusives & Allocated Releases
  • Memorabilia & Autographed Items (signed & unsigned)
  • Consignment Items (Prime 151–fulfilled or consignor-fulfilled)

Not eligible for return or refund under any circumstances:

  • Opened sealed products
  • Break results, pull dissatisfaction, or RNG complaints
  • Grading outcomes (pre- or post-purchase)
  • Authentication disagreements after delivery
  • COA, hologram, or label style variations
  • Market value changes or depreciation
  • Personal preference issues (centering, corners, signature placement, etc.)

SECTION 1A – MEMORABILIA, AUTOGRAPHS & CONSIGNMENT ITEMS

All memorabilia, including signed items, framed displays, posters, props, celebrity autographs, and sports memorabilia, are final sale.

Authenticity Standards

Authenticity is established through:

  • PSA, JSA, Beckett, CGC Signature Series, or other recognized authentication services
  • COAs from licensed vendors or official signings
  • Prime 151 internal chain-of-custody documentation
  • Consignor-provided intake documentation

Natural Variations Are Not Defects

Autographs may naturally vary in:

  • stroke, angle, pressure, and ink flow
  • marker type and color
  • signature placement
  • hologram or COA version/type

These variations do not qualify as damage or defect.

Consignment Items

Some memorabilia may ship from:

  • Prime 151’s fulfillment center
  • or
  • the consignor’s registered location

No returns for consignment items except verified shipping damage.

Prime 151 Collectibles is not responsible for:

  • authentication disputes after delivery
  • third-party re-authentication outcomes
  • grading opinions
  • environmental/handling issues after possession

SECTION 2 – DAMAGE CLAIMS (SHIPPING OR MANUFACTURER DEFECT)

To qualify for a damage or defect claim, you MUST provide within 5 calendar days of delivery:

  1. Photos of the outer shipping box (with label visible)
  2. Inner packaging materials
  3. Clear photos of the damaged item
  4. COA/hologram if applicable
  5. A written explanation of the issue
  6. You must retain all original packaging until the claim is resolved

Return Deadline

Once a claim is approved:
Item must be returned within 14 calendar days.

Failure to follow documentation or deadlines voids eligibility.

SECTION 3 – CHAIN-OF-CUSTODY PROTECTION

Prime 151 documents order integrity through:

  • item photography
  • intake logs
  • packing verification photos
  • timestamped records
  • COA verification (if applicable)

Submitting a swapped, altered, or different item results in:

  • claim denial
  • permanent account restrictions
  • possible reporting to law enforcement & marketplaces (per TOS Section 21)

SECTION 4 – IN-STORE RETURNS (BABYLON LGS LOCATION ONLY)

Our Babylon Retail & Gaming Showroom:
37 John St, Babylon, NY 11702 (Sun–Wed)
may process returns only for purchases made in-store, and only as allowed by Sections 1 and 2.

The following CANNOT be returned in-store:

  • Online orders (Shopify, eBay, TCGplayer, CardTrader, etc.)
  • Marketplace platform orders
  • Consignment items
  • Memorabilia (signed or unsigned)
  • Opened or tampered sealed products
  • Items purchased at pop-up events or conventions

The Babylon LGS does NOT accept:

  • Online order pickups
  • Online order returns
  • Mail deliveries
  • Unauthorized drop-offs

SECTION 5 – CANCELLATION POLICY

You may request cancellation before fulfillment begins.

Email: support@prime151.com
Subject: Cancellation Request – Order #XXXX

Cancellation Fees

  • Standard: 5% non-refundable processing fee
  • If fulfillment or label creation has begun → no cancellation allowed

BNPL (Klarna & Afterpay)

  • BNPL platform fees are never refunded
  • BNPL installment obligations remain active
  • BNPL disputes do not override this policy

SECTION 6 – RETURN REQUESTS AFTER SHIPMENT (EXCEPTIONS ONLY)

Requests after delivery are reviewed case-by-case and must meet:

  • item is unused, unopened, and in resalable condition
  • customer pays return shipping (unless verified damage)
  • restocking fee up to 15% may apply
  • inspection required before refund

You must contact us within 7 calendar days of delivery.

Prime 151 may decline any return inconsistent with Section 1.

SECTION 7 – PRE-ORDERS

Pre-orders are currently disabled.

If reactivated:

  • Cancel up to 7 days before release → 5% fee
  • Cancel within 7 days of release → 10% fee
  • No cancellations once fulfillment begins

SECTION 8 – CHARGEBACKS, PAYMENT DISPUTES & BNPL RULES

Filing a chargeback or BNPL dispute without contacting support first results in a $35 dispute fee.

Prime 151 maintains:

  • platform logs
  • shipping scans
  • packing photos
  • chain-of-custody evidence
  • correspondence records

BNPL Agreements (Klarna & Afterpay)

By using BNPL, you agree:

  • Disputes must go through Prime 151 first
  • BNPL cannot override “all sales final”
  • BNPL late fees are customer responsibility
  • BNPL decisions are solely between you and the BNPL provider

SECTION 9 – SHIPPING INSURANCE

All orders include insurance:

  • Under $75 → default carrier coverage
  • $75–$199.99 → Shipsurance full-value
  • $200+ → full-value + possible signature
  • Prestige Collectibles & Memorabilia → mandatory insurance + signature

Insurance claims follow Section 2 requirements.

SECTION 10 – DELAYS, LOSS & LIABILITY

Prime 151 is not liable for:

  • carrier delays
  • weather or transit issues
  • incorrect addresses
  • refused delivery
  • theft after delivery
  • environmental damage
  • grading outcomes
  • authentication results

We assist with claims but cannot compensate beyond insurance outcomes.

SECTION 11 – CONTACT FOR RETURNS & DAMAGE CLAIMS

Email: support@prime151.com
Subject: Damage Claim – Order #XXXX

Include all required documentation.

SECTION 12 – POLICY ACCEPTANCE

By purchasing from Prime 151 Collectibles (online, marketplace, in-store, or event booth), you acknowledge and agree that:

  • You have read and agree to this policy
  • You accept the Terms of Service
  • All sales are final except verified damage
  • BNPL rules apply
  • Consignment and memorabilia conditions apply
  • Chain-of-custody rules apply
  • Failure to read the policy does not exempt you from it

If you do not agree, you must not complete a purchase.